“The airline had earlier said sorry to customers, with the company’s chief commercial officer pledging on Wednesday to “work day and night” to regain customer trust.” Well then I guess that makes everything all right, doesn’t it?
Source: BBC
Southwest Airlines vows to return to its normal schedule after mass cancellations of its flights created chaos for thousands of people.
Operations “with minimal disruptions” would resume Friday, the company said, adding that it was eager to get back to normalcy for the next holiday weekend.
The carrier had cancelled more than 10,000 flights since a winter storm struck the US last week.
It twice apologised, but faced deep criticism from stranded travellers.
On Thursday, Southwest said it was “encouraged by the progress we’ve made to realign Crew, their schedules, and our fleet” but admitted that “even our deepest apologies – to our Customers, to our Employees, and to all affected through this disruption – only go so far”, and promised to improve.
The airline had earlier said sorry to customers, with the company’s chief commercial officer pledging on Wednesday to “work day and night” to regain customer trust and its CEO issuing an apology the previous day.
Not the best week to be flying, especially flying with a ticket from Southwest.
